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Refund Policy

REFUND/EXCHANGE POLICY
Please note, all jewelry sales are final and no refunds will be given.

If your product arrives with a defect please contact us within 15 days from receipt of order.

A restocking fee may be added to certain items.

Our Clothing products are Print to Order making the exchange policy different than other stores.

You pick your design and shirt style and we print and ship.

Once the product moves into the production phase, which is within 12 hours, we are no longer able to cancel an order. Please look over your order before purchasing or as soon as you do so we can adjust any discrepancies.

Once you receive your order you have 15 days from receipt of order to contact us about an issue with the received order. If you have a sizing issue we can not offer you a refund or exchange as each garment is specially printed for our customers. This is how we are able to offer as many designs as we do. We provide sizing charts with each style of product to help eliminate sizing errors.

For discrepancies in print or damage to the product see below.

Anything, that also has personalization on it we cannot return or reprint for reasons other than defect in materials or workmanship.

We will do our best to work to make sure you are 100% happy.

DAMAGED ITEM / LOW QUALITY PRINT

For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

We will use this information to help you with your order, and eliminate errors in future printing.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at sportsmom@sportsmomshop.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Send us an email to sportsmom@sportsmomshop.com and send your item to: 1125 Shelley St #A2 Springfield, OR 97477

Shipping
To return your product, you should mail your product to: 

1125 Shelley St #A2 Springfield, OR 97477

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.